Free Shipping and Returns !

FAQs

Please read our FAQs page to find out more.

What are the delivery times for Heat Up products?

Our delivery times range from 3 to 7 business days, depending on your location. You'll receive a tracking number to monitor your order.

Do you ship internationally?

We currently ship to Canada only. Delivery fees and times may vary depending on your location.

Can I return a product if I’m not satisfied?

Yes, you have 30 days to return an unused product. We’ll issue a refund or exchange as long as the item is in perfect condition and in its original packaging.

How do I know which size to choose for my gloves/vests/socks?

We provide a size guide on each product page to help you choose the perfect fit. If you're between sizes, we recommend selecting the larger size for extra comfort.

Do you offer a warranty for your products?

Yes, all of our products come with a 1-year warranty against defects in materials and workmanship.

Can I purchase replacement batteries or parts for my heated products?

Yes, we offer replacement batteries and parts. Contact our customer service team to inquire about availability and pricing.

Do you offer a warranty for your products?

Can I purchase replacement batteries or parts for my heated products?

Need help ?

Our customer service team is available Monday to Friday, from 9 AM to 5 PM. We respond to all inquiries in both French and English.

Feel free to contact us, we are here to help!

Everything you need

Face the elements with our products for men and women. A perfect blend of sophistication and performance.