Shipping & Return Policy
Shipping
- We ship to Canada only. PO boxes are not accepted.
- Orders are processed within 1 to 2 business days.
- Delivery takes 2 to 5 business days anywhere in Canada. You’ll receive a tracking number by email.
- Free shipping on orders of $70 or more (before taxes). Below that, standard shipping is $8.95.
Returns and refunds
You have 30 days from the day you receive your order to return an unused product for a refund or an exchange.
Conditions
- The product must be unused, unworn, in new condition and in its original packaging, with the invoice or order number.
- Returns that don’t meet these conditions will be refused and no refund will be issued.
- Products bought in liquidation or as final sale can’t be returned or exchanged.
- Products bought from a retailer that sells Heat Up must be returned to that retailer, under its own policy.
How to return a product
Contact our customer service at support@heatup.ca or +1 (514) 850-5585 ext. 234 (Monday to Friday, 9 AM to 5 PM) with your order number. We’ll send you the return instructions. Returns are free within Canada.
Refunds and exchanges
Refunds are issued to the original payment method, for the amount paid for the merchandise, within 10 business days after your return reaches our distribution centre. Original shipping fees are not refundable. For an exchange (another size or model), tell us when you contact us and we’ll guide you.
Warranty
Every Heat Up product has a 1-year warranty against defects in materials and workmanship. Contact us with your order number to make a claim.